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ABOUT SELECT REPAIRS
Select Repairs is an
innovative way for you to interact with your service customers when they
are no longer at your facility. When a vehicle is in your shop for
repairs, and your technicians discover additional repairs may be required,
simply take a digital picture of the recommended repair and down load it
to the Select Repair web site. It only takes seconds!
Then, notify your customer to log on to your customized web site that is
designed to provide you the opportunity to up-sell additional repairs
while the vehicle is still in the shop for the original repair. The
picture you take of the worn or damaged part is conveniently compared to
that of a new one (picture and/or description). Making the sale by showing
the customer the problem is significantly easier than trying to explain
over the phone what the problem is. The closing rate is significantly
higher when you sell by showing – and not just by telling.
Pricing for the recommended repair – along with your suggestion that this
may be a safety related repair recommendation can have a positive
influence on your customer and their willingness to buy – TODAY. This
process could save your customer another trip to the service department
and perhaps an unnecessary break-down!
It is as simple for your customer as shopping on-line at their favorite
store. And, if your service technician and customer log on to the
website to your review the pictures of the recommended repair at the same
time, your service team can have a meaningful discussion (and selling
opportunity) about your suggested repair.
If the customer does not accept your recommendation for the additional
repair, Select Repairs will automatically send them a reminder email 1, 2
or 3 weeks later (you pick the timing) to inquire if they would like to
set a new appointment to get the repair completed.
The best way to sell … make it convenient to buy! Select Repairs – Repair
Decisions Made Easy. For you. For your customer. Click on Sign Up today to
get started.
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